Your business doesn't stop at 5pm — and neither should your customer communication. CYVERNA's Conversational AI Platform delivers intelligent, instant, always-on engagement across all your digital channels.
Customers today expect instant responses — not a callback in 24 hours. Whether it's a school parent asking about admissions at 11pm, a corporate lead submitting a contact form on a Sunday, or a clinic patient requesting an appointment on a public holiday — the moment they wait too long, they move on to a competitor.
CYVERNA's Conversational AI Platform™ ensures every single enquiry is acknowledged, qualified, and routed — in under 3 seconds — regardless of time, day, or channel. Your AI never takes a day off.
AI handles common queries, complaints and FAQs instantly — escalating only complex cases to human agents with full conversation context already shared.
Intelligent flows that capture, score and qualify leads — asking the right questions and routing warm leads to your sales team the moment they're ready to convert.
Reach segmented customer lists with targeted messages — promotions, event invitations, product launches — with real-time delivery and response analytics.
Real-time confirmations, reminders, status updates and receipts — triggered automatically based on CRM events, schedules, and customer actions.
Multi-step automated follow-up campaigns that nurture prospects from first contact to conversion — triggered by actions, inaction, or time-based rules.
Enterprise-grade security with end-to-end encryption, opt-in management, template approvals, and full regulatory audit trails built in from day one.
Business Impact: Organizations using CYVERNA's Conversational AI Platform achieve 24/7 automated lead capture, average response rates above 95%, and dramatically reduced support team workload — while measurably improving customer satisfaction scores.
Everything you need to know. Can't find your answer? Ask us directly →
It is CYVERNA's intelligent chatbot and virtual assistant solution that works 24/7 on your website, WhatsApp Business, and social media channels — capturing leads, answering FAQs, qualifying prospects, scheduling appointments, and pushing data directly into your CRM without human intervention.
Basic FAQ bots match keywords to static answers. Our Conversational AI uses NLP to understand intent, maintain multi-turn conversation context, ask qualifying questions, handle objections, and route high-intent leads to a human agent — all dynamically and naturally.
The platform runs on your website (embedded chat widget), WhatsApp Business API, Facebook Messenger, Instagram DMs, and can be integrated with IVR phone systems. All conversations from all channels are unified in a single dashboard.
Yes. The platform supports Hindi and multiple regional Indian languages for text-based conversations. For voice interfaces, it handles Indian English accents effectively. Multilingual support is configured based on your customer base.
Yes. We train the AI on your product catalogue, service documentation, pricing, policies, and FAQs. It handles nuanced queries about features, eligibility, pricing tiers, and availability — escalating to a human agent only when genuinely required.
The AI engages visitors with a natural conversation flow designed around your sales process — collecting name, contact details, requirements, budget, and timeline — then assigning a lead score and routing hot leads to your sales team instantly via WhatsApp or CRM notification.
Yes. The platform integrates with Google Calendar, Calendly, and Microsoft Outlook to check real-time availability and allow customers to self-schedule calls, demos, or site visits without manual coordination.
The system gracefully acknowledges the limitation, collects the customer's query and contact details, and automatically notifies the relevant human agent with full conversation history — so no lead is ever lost.
A standard deployment takes 2–4 weeks, including AI training on your content, conversation flow design, WhatsApp Business API setup, and CRM integration. Complex multi-channel deployments may take up to 6 weeks.
You do. You have access to an admin portal to update FAQs, modify conversation flows, add new products, and review conversation logs — without needing any technical expertise.
The dashboard tracks total conversations, lead capture rate, top queries, conversation drop-off points, agent escalation rate, response accuracy, and CRM conversion — giving you continuous insight to improve performance.
Yes. All conversation data is encrypted at rest and in transit, stored on Indian cloud infrastructure, and subject to strict access controls — compliant with DPDP Act data localisation requirements.
"The Conversational AI Platform captures and qualifies every lead the moment it arrives — 24 hours a day, 7 days a week. Our response rate jumped from 35% to 98%. It's like hiring 10 dedicated team members without the overhead."
Book a free demo. We'll show you exactly how many leads you're currently losing — and how to capture every single one.